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Director of Gross sales & Shopper Expertise
Title: Director of Gross sales & Shopper Expertise
Based mostly: New York
Stage: Director
Date: 4 August, 2026
The function
The Director of Gross sales & Shopper Expertise anchors Tabayer’s New York showroom and helps the model’s industrial and wholesale methods.
This function owns the operational rigor, shopper expertise, and industrial execution behind Tabayer’s showroom and wholesale enterprise, with direct accountability for its outcomes.
Showroom management
- Personal the day-to-day operating of the showroom: appointments, shopper internet hosting, presentation, collaborations, and the graceful operation of the area.
- Set and uphold the client-experience commonplace the showroom is understood for, per the Tabayer model.
- Personal, develop, and keep the CRM database, protecting shopper data correct and present.
- Assist exhibitions, occasions, and model collaborations hosted within the showroom.
Wholesale account administration
This function manages wholesale accounts from an operational and industrial perspective. Particularly:
- Handle wholesale accounts operationally: gross sales monitoring, sell-through, and open-to-buy.
- Monitor account efficiency, flagging alternatives and dangers and recommending actions.
- Carry industrial rigor and a build-not-sell self-discipline to the account base, with a give attention to long-term progress.
Shopper expertise & promoting functionality
This function brings deep expertise in gross sales, account administration, and client-service excellence, forging significant, strategic relationships that speed up progress. The intent isn’t merely to promote; it’s to place the long-term infrastructure in place in order that Tabayer can scale with the appropriate companions.
- Elevate promoting and client-service functionality, drawing on in depth luxury-retail and L&D expertise to determine progress alternatives.
- Construct constant client-experience and repair requirements throughout the enterprise because it scales.
Product & gross sales coaching
- Lead product and gross sales coaching when new wholesale accounts open and when new merchandise launch.
- Carry product-knowledge and coaching depth, overlaying high-value clienteling methods, appointment requirements, protocols, and finest practices for presenting high-value items.
Operations inside scope
This function owns the operational operating of the showroom and wholesale, together with stock coordination, reporting accuracy, and day-to-day execution inside its scope.
- Personal the operational operating of the showroom, together with the motion and dealing with of jewellery throughout the area, and oversight of Tabayer wholesale companions.
- Reconcile to the system of file: guarantee each showroom and consigned inventory are precisely captured within the stock system, in order that bodily and system actuality keep aligned.
The function’s main accountability is the showroom, shopper expertise, and wholesale. Tasks past these listed right here ought to stay secondary to those core priorities.
Compensation Vary: $78,000 – $80,000 yearly
To Apply: Please ship your resume to sd@tabayer.com.
